Privacy Policy - Belgravia Movers

Last updated: June 2026

This Privacy Policy explains how Belgravia Movers collects, uses, stores, shares, and protects personal data when providing moving, storage, packing, transport, and related services. It applies to all Belgravia Movers customers in the area, including individuals, households, landlords, tenants, and businesses who use our services or interact with us in connection with a booking, quotation, delivery, or complaint.

We are committed to handling personal data in accordance with the UK GDPR and the Data Protection Act 2018. This policy is designed to be clear and transparent about what information we collect, why we collect it, and the rights you have over that information.

1. Personal Data We Collect

We collect only the information needed to provide our services safely, efficiently, and lawfully. Depending on the circumstances, we may collect the following categories of personal data:

Identity data, such as your name, title, and identification details where necessary for verification or access purposes.
Contact data, such as your phone number, email address, and service address.
Service and booking data, including moving dates, property details, inventory lists, special handling requirements, and instructions for collection or delivery.
Payment data, such as billing address, payment status, and limited transaction information. We do not ordinarily store full card details if payment is processed through secure payment providers.
Communication data, including emails, call notes, message records, quotes, complaints, and feedback.
Access and logistics data, such as parking restrictions, entry instructions, lift availability, floor level, and timing information needed to complete the move.
Technical data, such as IP address, browser type, and device information if you interact with our digital services.
Special category data only where strictly necessary and where you have provided it, for example information relating to accessibility needs or health-related requirements affecting the move.

We aim to keep the information we collect proportionate and relevant. We do not intentionally collect unnecessary personal data.

2. How We Use Your Data

We use personal data for the following purposes:

to provide quotations and manage bookings;
to plan and perform removals, packing, storage, and delivery services;
to communicate with you before, during, and after the service;
to process payments, invoices, and account records;
to manage insurance, claims, disputes, and service issues;
to meet legal, tax, accounting, and regulatory obligations;
to prevent fraud, protect our staff and property, and maintain service security;
to improve our operations, customer experience, and service quality;
to respond to your enquiries and exercise or defend legal rights.

We use your data only where there is a lawful basis to do so, and only for the purposes described in this policy or as otherwise permitted by law.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each use of your personal data. Belgravia Movers relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, preparing quotations, arranging logistics, completing removals, and handling payments.

Legal Obligation

We may process personal data where necessary to comply with legal or regulatory requirements, including tax records, accounting obligations, insurance requirements, and lawful requests from public authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. These interests include managing operations, improving services, preventing fraud, maintaining records, and ensuring the safety of our staff and customers.

Consent

In some situations, we may rely on your consent, for example when dealing with certain optional communications or any special category data not covered by another lawful basis. Where we rely on consent, you may withdraw it at any time.

Vital Interests

In rare circumstances, we may process data to protect someone’s vital interests, such as in an emergency affecting health or safety.

We do not use personal data for decisions that produce legal or similarly significant effects based solely on automated processing.

4. Sharing and Processors

We may share personal data with trusted third parties when needed to deliver our services or comply with legal obligations. These recipients act either as independent controllers or as processors acting on our instructions.

Examples of processors and service providers may include:

Payment processors for secure handling of card or electronic payments;
Accounting and bookkeeping providers for financial administration;
IT and cloud service providers for data storage, scheduling, and communication systems;
Insurance providers or claims handlers where a claim or incident must be managed;
Professional advisers such as lawyers, auditors, or consultants;
Subcontracted movers or logistics partners where required to complete a service you have requested;
Regulatory or public authorities where disclosure is legally required.

We require processors to handle personal data securely, to use it only for specified purposes, and to implement appropriate technical and organisational safeguards. Where data is transferred outside the UK, we will ensure appropriate protections are in place in accordance with applicable law.

5. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by law. Retention periods depend on the type of record and the reason it is held.

Booking and service records are typically retained for the period needed to complete the service and handle follow-up issues.
Financial and tax records are retained for the period required by accounting and tax laws.
Claims, disputes, and complaint records may be retained for longer where necessary to resolve the matter or defend legal claims.
Marketing-related data is retained until you withdraw consent or object, where applicable.

When personal data is no longer needed, we will delete, anonymise, or securely archive it. Retention is never unlimited; we review records periodically and only keep information that remains necessary.

6. Your Rights Under Data Protection Law

You have a number of rights in relation to your personal data. Subject to legal limits, these include:

Right of access – to request a copy of the personal data we hold about you;
Right to rectification – to ask us to correct inaccurate or incomplete data;
Right to erasure – to ask us to delete your data in certain circumstances;
Right to restrict processing – to request limits on how we use your data;
Right to data portability – to receive certain data in a structured, commonly used format;
Right to object – to object to processing based on legitimate interests or to direct marketing;
Right to withdraw consent – where processing is based on consent;
Right to lodge a complaint – with the relevant data protection authority if you believe your rights have been infringed.

To protect privacy, we may need to verify your identity before responding to a request. We will respond within the time limits required by law and provide a clear explanation if we are unable to act on a request in full.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, staff training, confidentiality obligations, and regular review of our security practices.

Although we take reasonable steps to protect your data, no system is entirely risk-free. We encourage customers to share information carefully and to notify us promptly if they believe their information has been compromised.

8. Children’s Data

Our services are not directed to children. We do not knowingly collect personal data from children except where it is incidental to a household move and necessary for service administration. If such information is collected, it will be handled with the same care and legal safeguards as all other personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or service arrangements. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

10. Summary of Our Commitment

Belgravia Movers respects your privacy and is committed to processing personal data lawfully, fairly, and transparently. We collect only the information needed to provide a professional moving service, use it for clear and lawful purposes, retain it only as long as necessary, and share it only with trusted processors or where the law requires. You retain meaningful rights over your personal data, and we will work to support those rights in a timely and respectful manner.