Privacy Policy
Belgravia Movers Privacy Policy
This Privacy Policy explains how Belgravia Movers collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Belgravia Movers customers in our service area, including individuals and businesses who request a quotation, make a booking, or otherwise interact with us in relation to moving and associated services.
Who we are and scope of this policy
Belgravia Movers is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal information is processed. This Privacy Policy applies to all Belgravia Movers customers in our operating area, whether you contact us online, by post or in person, and whether you are a private individual, a representative of a company or another organisation.
Types of personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as full name, postal address, property access details where provided, and any other contact details you choose to share with us.
Booking and service information such as dates and times of moves, origin and destination addresses, inventory descriptions provided for quotation purposes, special handling instructions and information about access, parking and property layout relevant to the service.
Communication records such as notes from calls, messages you send to us, and any feedback or complaints you submit.
Payment and billing data such as payment status, invoices, and limited payment information required for processing transactions and managing accounts. We do not store full payment card details where a third-party payment processor is used.
Technical and usage data where applicable, such as basic device and browsing information collected when you visit our online services, including date and time of access and pages viewed, to help us maintain and improve our services.
How we collect your personal data
We collect personal data directly from you when you request a quotation, make a booking, contact us with a query, provide feedback, or otherwise communicate with us about our services.
We may also receive personal data indirectly when a third party arranges a move on your behalf, for example an employer, relocation company, landlord or letting agent. In such cases we take reasonable steps to ensure you are made aware that we process your data and can exercise your rights.
Purposes and lawful bases for processing
We process your personal data only where we have a lawful basis under the UK and EU General Data Protection Regulation. The main purposes and lawful bases are:
To provide quotations and carry out pre-contract steps. When you ask us for a quote or information about our services, we process your contact details, service requirements and related data as necessary to take steps at your request prior to entering into a contract. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To perform our contract with you. When you book a move or related service, we process personal data to schedule, plan and deliver the service, manage your booking, issue invoices and take payment. The lawful basis is performance of a contract.
To comply with legal obligations. We may process your data to meet obligations under tax, accounting, insurance or consumer protection laws, and to respond to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.
To protect our legitimate interests. We may use your personal data to manage our business operations, prevent fraud, ensure the security of our staff and property, handle disputes or claims, and improve our services. Where we rely on this lawful basis, we assess that our legitimate interests are not overridden by your rights and freedoms.
To send you service-related messages. We use your contact details to send booking confirmations, reminders, updates about your move and essential information about changes to our terms or services. The lawful basis is performance of a contract and our legitimate interests in keeping you informed.
Marketing communications. We may use your contact details to send you marketing information about our services that we believe may be of interest, where permitted by law. The lawful basis will normally be your consent or our legitimate interests. You can opt out of marketing at any time by following the instructions in the communication or by contacting us.
Data retention and storage
We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying legal, regulatory, tax, accounting or reporting requirements.
In general, we retain most booking and invoicing records for the period required by tax and accounting laws. Quotation requests that do not result in a booking may be kept for a shorter period in line with our internal retention schedule. Communications relating to complaints or disputes may be kept for longer if necessary to establish, exercise or defend legal claims.
When personal data is no longer needed, we will either delete it securely or anonymise it so that it can no longer be associated with you.
Data sharing and processors
We may share your personal data with carefully selected third parties where necessary for the purposes described above. These include:
Service providers acting as processors who supply operational, technical, administrative, IT, storage, payment processing or customer support services. These providers only process your personal data on our documented instructions, are subject to confidentiality obligations and are required to implement appropriate security measures.
Professional advisers such as accountants, insurers and legal advisers who may need to access certain data in the course of providing services to us, subject to confidentiality obligations.
Authorities and regulators where we are required to disclose personal data to comply with legal obligations or to protect rights, property or safety.
We do not sell your personal data. If we are involved in a business reorganisation, merger or transfer, we may share personal data with relevant third parties in line with data protection laws and with appropriate safeguards.
International transfers
If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that an appropriate level of protection is in place. This may include using countries that have been recognised as providing an adequate level of data protection, or putting in place standard contractual clauses or other approved safeguards. You can contact us for further information about these safeguards.
Data security
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, staff training and regular review of our procedures. While we strive to protect your personal data, no system can be guaranteed as completely secure, and you share information with us at your own risk.
Your data protection rights
If you are located in the United Kingdom or European Economic Area, you have certain rights in relation to your personal data under the GDPR. Subject to applicable exemptions, these include:
Right of access. You can request confirmation as to whether we process your personal data and ask for a copy of that data, together with certain information about how we use it.
Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection.
Right to data portability. In some cases, you can ask to receive personal data you provided to us in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible.
Right to object. You can object at any time to processing based on our legitimate interests, including profiling on that basis, and we will stop processing unless we have compelling legitimate grounds or need the data for legal claims. You also have the absolute right to object to direct marketing.
Rights in relation to automated decision making. Belgravia Movers does not carry out decisions based solely on automated processing which produce legal effects concerning you or similarly significantly affect you.
You can exercise your rights by contacting us and providing enough information to identify you. We may need to request additional information to confirm your identity and ensure your rights are protected. We aim to respond without undue delay and within the time limits set by data protection law.
Complaints and contact
If you have concerns about how we handle your personal data, you can contact us using the details provided on our official customer documentation or website. We will do our best to address your concerns. You also have the right to lodge a complaint with your local data protection authority, which in the United Kingdom is the Information Commissioner's Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make changes, we will revise the date of the latest version and, where appropriate, inform you through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
