Belgravia Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Belgravia Movers provides removal, packing, transportation, delivery, and related moving services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. For the avoidance of doubt, references to “we”, “us”, and “our” mean Belgravia Movers, and references to “you” and “your” mean the customer, including any person acting on the customer’s behalf. These conditions are intended to be read alongside any written quotation, inventory, service specification, or confirmation issued for the relevant move.

1. Booking process
All bookings are subject to availability and are not confirmed until we have received the required information and issued written acceptance. A booking may be requested by email, by telephone, or through any other channel we make available. To prepare an accurate quote, you must provide correct details about the move, including the collection and delivery addresses, access conditions, volume or type of items, parking or loading restrictions, special handling needs, and any items that may require dismantling, hoisting, or protective packing. If the information you supply changes, we reserve the right to revise the quotation, staffing levels, vehicle size, time allocation, or service scope. A booking is only binding when we have confirmed it in writing and, where applicable, the deposit or initial payment has been received.

We may request an inventory, photographs, or a pre-move survey before confirming the service. If a survey is carried out, it is based on the information visible or disclosed at that time and is not a guarantee that additional items, access issues, or hidden difficulties will not arise on the moving day. You are responsible for ensuring that the items to be moved match the agreed service description. If the actual move differs materially from the booked service, we may amend the price, delay the job, or refuse to proceed until suitable arrangements are made. All dates and times are given in good faith but remain estimates unless expressly stated otherwise.

2. Payments and charges
Unless otherwise agreed in writing, payment terms will be confirmed in the quotation or booking confirmation. We may require a deposit to secure the booking, with the balance due before completion of the service or immediately upon completion, depending on the arrangement stated. Accepted payment methods, due dates, and any staged payment schedule will be identified in advance. If payment is not made when due, we may charge interest on overdue sums at the statutory rate permitted by law, together with reasonable recovery costs.

Quotations are based on the information available at the time of issue and may be revised where the work differs from the original assumptions. Additional charges may apply for waiting time, unscheduled storage, extra labour, packing materials, difficult access, out-of-hours work, congestion, permits, or the handling of items not previously declared. If you request changes on the day, we will try to accommodate them, but any extra work will be chargeable. All prices are stated exclusive of VAT where applicable, unless expressly noted otherwise. Any written estimate should be treated as an estimate only unless it is expressly described as a fixed price.

3. Customer obligations
You must ensure that the property is ready for the move at the agreed time, that access is safe, and that all items to be transported are clearly identified. Fragile, valuable, or sentimental items should be declared in advance. Unless we expressly agree otherwise, you are responsible for disconnecting appliances, defrosting fridges and freezers, disconnecting utilities, and safeguarding data on electronic devices. We may refuse to move items that are illegal, dangerous, or unsuitable for transport. If our team considers any item to be unsafe to move, we may decline to handle it without liability for any resulting delay.

4. Cancellations, postponements, and failed attendance
You may cancel or postpone a booking by giving us written notice. The amount payable on cancellation depends on the notice period and any costs already incurred. Where a deposit has been taken, it may be non-refundable if cancellation is made at short notice or after preparatory work has begun. If cancellation occurs after vehicles, staff, packing materials, or third-party services have been allocated, we may charge a reasonable proportion of the booking value to cover our losses. If you fail to provide access, are not present at the agreed time, or are unable to proceed with the move, this may be treated as a late cancellation or failed attendance.

We may postpone or cancel a service if circumstances beyond our reasonable control prevent us from performing the work safely or lawfully. This includes severe weather, traffic disruption, vehicle breakdown, staff illness, accidents, fire, public transport disruption, civil emergency, or restrictions imposed by authorities. If we need to reschedule for reasons within our control, we will use reasonable efforts to offer an alternative date. Our liability in such cases will be limited to refunding any payment received for work not carried out, unless otherwise required by law. We will not be responsible for consequential losses arising from rescheduling, except where liability cannot lawfully be excluded.

5. Liability and limits of responsibility
We will take reasonable care in handling your possessions and carrying out the move. However, to the maximum extent permitted by law, our responsibility is limited to direct loss or damage caused by our negligence or breach of contract. We do not accept liability for loss or damage arising from pre-existing defects, inadequate packing by you, inherent vice, normal wear and tear, mechanical or electrical faults, or items that were not disclosed as fragile, valuable, or requiring special handling. Where you pack items yourself, you accept responsibility for the adequacy of the packing and protection provided.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited under English law. Where we are liable for damage to an item, our liability will usually be limited to the fair repair cost, replacement cost, or the declared value accepted in writing, whichever is lower, subject to proof and the applicable limitations stated in the quotation. You must notify us of any damage, shortage, or loss as soon as reasonably practicable and in any event within a reasonable time after delivery. Claims reported late may be harder to assess and may be refused where the delay prejudices our ability to investigate.

We do not accept liability for delays caused by traffic, weather, access restrictions, loading bay limitations, site rules, building management requirements, or any event outside our reasonable control. Where a delay is caused by our own fault, our liability will remain limited as set out in these terms. We are not responsible for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. You are strongly advised to arrange suitable insurance cover for items of special value or significance, particularly where the declared value exceeds standard cover levels.

6. Waste regulations and disposal
If the service includes disposal, clearance, or removal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste law, including duties relating to the lawful transfer, transport, and disposal of waste. We will only remove waste that has been clearly agreed in advance and that can be lawfully handled by us. You must tell us if any item may be hazardous, contaminated, or subject to special disposal rules. This includes, for example, paints, chemicals, oils, batteries, gas canisters, asbestos-related materials, clinical waste, and certain electrical items.

We reserve the right to refuse any waste that we reasonably believe cannot be collected, transported, or disposed of lawfully or safely. Where waste is accepted, ownership transfers at the point of lawful collection only if the items are not subject to restrictions preventing transfer. You confirm that any waste presented for removal is genuinely waste and not an item that you wish to retain. If you include valuables, documents, cash, personal records, or prohibited materials among waste items, we accept no responsibility unless we have expressly agreed in writing to handle them. Any additional costs arising from special disposal, segregation, permits, or regulated handling may be charged to you.

7. Insurance, access, and force majeure
We maintain insurance arrangements appropriate to the nature of our business, but insurance is not a substitute for your own cover. Unless agreed otherwise, our service does not include comprehensive insurance for the full replacement value of all items moved. You should check whether your household, contents, landlord, or business insurance covers removals, storage, or transit. If you require enhanced coverage or declaration of high-value items, this must be agreed before the move begins. Access arrangements, parking permissions, key collection, lift reservations, and building rules remain your responsibility unless we agree in writing to arrange them on your behalf.

If access is delayed, incomplete, or unsuitable, we may need to wait, postpone work, or allocate additional staff or vehicles at your expense. We are not liable for loss caused by circumstances beyond our reasonable control, including but not limited to strike action, transport network disruption, power failure, epidemic or pandemic restrictions, acts of government, or extreme weather. In such circumstances, we may suspend, postpone, or modify the service as needed to protect staff, the public, and your property. Any extra costs incurred in making the move safe or lawful may be chargeable where permitted by law.

8. Storage and retention of goods
If any goods are left with us after the agreed delivery date, whether by your request or because delivery could not be completed, we may store the goods, charge for storage, or place them with a third-party storage provider. Storage charges, insurance arrangements, and collection conditions will be notified to you where reasonably possible. If goods remain uncollected for an extended period, we may exercise any legal rights available to us in relation to unpaid charges, storage disposal, or recovery of costs, provided we act in accordance with applicable law and any contractual notice requirements.

9. Complaints and claims
If you are unhappy with any aspect of the service, you should notify us promptly so we can investigate. Complaints should include sufficient detail to allow us to identify the date, service, and nature of the issue. If you claim for loss or damage, you must provide reasonable evidence, including photographs, invoices, receipts, or other supporting documents where available. We may inspect the item, packaging, delivery location, or surrounding circumstances before determining any remedy. Any remedy may include repair, replacement, partial refund, or other appropriate action, subject always to the limitations in these terms and any mandatory consumer rights.

10. Governing law
These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings in another UK jurisdiction. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.