Terms and Conditions

Belgravia Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Belgravia Movers provides removal and related services within the United Kingdom. By making a booking or allowing our staff to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions:

Customer means the person, firm, or company that books and pays for the services.

Services means any removal, packing, unpacking, storage, handling, or associated services provided by Belgravia Movers.

Goods means all items, effects, and property that we are requested to move, handle, pack, or store.

Contract means the legally binding agreement between Belgravia Movers and the Customer incorporating these Terms and Conditions.

2. Scope of Services

Belgravia Movers provides domestic and commercial removal services, which may include loading, transportation, unloading, and, where agreed, packing and unpacking. The specific scope of work will be set out in our written quotation or booking confirmation.

We will use reasonable care and skill in providing the services, and we will aim to carry out the work on the agreed date and within a reasonable time. Time for performance is not of the essence unless explicitly agreed in writing as a guaranteed service.

3. Quotations and Estimates

Quotations are based on the information provided by the Customer, including property access, volume of goods, special handling requirements, and any time restrictions. Quotations are valid for a limited period as stated on the quotation, after which they may be subject to change.

If the information provided by the Customer is incomplete or inaccurate, or if the circumstances on the day of the move differ from those described, we reserve the right to adjust the price to reflect the additional time, resources, or equipment required.

Unless stated otherwise, quotations do not include customs duties, parking charges, tolls, congestion charges, or fees payable to third parties. Any such charges will be the responsibility of the Customer and may be added to the final invoice.

4. Booking Process

A booking is considered provisional until it has been confirmed in writing by Belgravia Movers. To make a booking, the Customer must provide full contact details, accurate addresses, preferred dates, and details of the goods to be moved.

We may require a deposit to secure the booking. The amount of the deposit and the deadline for payment will be specified in the quotation or booking correspondence.

The Contract is formed when we issue written confirmation of the booking following receipt of any required deposit. We reserve the right to decline any booking at our discretion.

5. Customer Obligations

The Customer agrees to:

Provide complete and accurate information about the goods, access conditions, parking arrangements, and any special requirements.

Ensure that all goods are properly packed and ready for transport if packing services have not been booked.

Arrange suitable parking and any necessary permits for our vehicle at both collection and delivery addresses, and to pay any associated charges.

Ensure that properties are accessible, safe, and compliant with relevant health and safety requirements.

Be present, or ensure that an authorised representative is present, at the collection and delivery addresses throughout the move to provide instructions and sign relevant documentation.

6. Payments and Charges

Unless otherwise agreed in writing, payment of any required deposit must be made at the time of booking and the balance must be paid no later than on completion of the services on the same day.

We accept common forms of payment as specified in our correspondence or invoices. All payments must be made in pounds sterling.

If payment is not received when due, we reserve the right to:

Charge reasonable interest on the overdue amount at a rate permitted by applicable law.

Refuse to start or continue the services until payment is received.

Retain possession of goods that are in our control until full payment has been received, in accordance with our lien rights.

All prices are exclusive of any applicable taxes unless expressly stated otherwise. Where applicable, value added tax will be added at the prevailing rate.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by providing written notice. The following cancellation charges may apply:

If cancellation is received more than a specified minimum number of working days before the scheduled service date, any deposit paid may be refunded, less any reasonable administrative costs.

If cancellation is received within the minimum notice period or on the day of the move, we may retain all or part of the deposit and charge a proportion of the quoted price to cover lost time and costs incurred.

The specific notice periods and charges will be set out in your quotation or booking confirmation. Amendments to the booking, such as changes in date, address, or scope of work, are subject to availability and may require a revised quotation. If we cannot accommodate the requested change, your original booking may be treated as a cancellation.

8. Access, Parking, and Delays

The Customer is responsible for ensuring adequate parking and safe access for our vehicles at both collection and delivery locations. Any parking penalties, fines, or towing charges incurred as a result of insufficient arrangements or incorrect information provided by the Customer may be charged to the Customer.

If access to either property is restricted by narrow roads, low bridges, stairs, lifts, or other obstacles, the Customer must inform us in advance. We reserve the right to adjust our charges if additional time, labour, or equipment is required.

We are not liable for delays caused by circumstances beyond our reasonable control, including traffic conditions, road closures, weather, accidents, or delays caused by the Customer. Any additional time incurred due to such delays may be charged at our standard hourly rates.

9. Goods Not Accepted for Removal

Unless expressly agreed in writing, we do not accept for removal or handling:

Perishable or refrigerated goods.

Hazardous, flammable, explosive, or illegal items, including but not limited to gas cylinders, fuels, chemicals, or drugs.

Live animals or plants requiring special conditions.

Valuables such as money, jewellery, watches, precious metals, securities, or important documents.

Any goods that require specialist handling or licensing under UK law.

If such items are included in the goods without our knowledge or consent, we accept no responsibility for loss or damage and may remove or dispose of them at the Customer's cost and risk.

10. Packing and Customer Packed Goods

If packing services are included in the Contract, we will use suitable materials and methods to pack the goods with reasonable care and skill.

Where goods are packed by the Customer or a third party, we are not liable for damage resulting from inadequate or improper packing, including the use of unsuitable materials or overfilled containers.

The Customer must ensure that any fragile, delicate, or high-value items are adequately protected and clearly labelled.

11. Liability for Loss or Damage

We will take reasonable care of the goods while they are in our custody and control. Our liability for loss or damage to goods is subject to the following limitations.

We are not liable for loss or damage unless it is caused by our negligence or breach of Contract. We are not liable for loss or damage arising from inherent defects, natural deterioration, pre-existing damage, inadequate packing by the Customer, or conditions beyond our reasonable control.

Our liability for loss or damage to goods, whether arising in contract, tort, or otherwise, is limited to a reasonable amount per item or per consignment, subject to any higher limit agreed in writing if additional cover is purchased. Full details of our standard liability limits and any available enhanced cover will be set out in our quotation or separate documentation.

We are not liable for indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity.

The Customer must inspect the goods as soon as reasonably possible after delivery and notify us in writing of any loss or damage within a specified period stated in our documents. Failure to notify us within that period may affect our ability to investigate and may limit or exclude our liability.

12. Exclusions of Liability

We are not liable for:

Damage to premises or property other than the goods being moved, unless such damage is caused by our negligence and reported to our staff on the day of the move.

Damage resulting from moving goods against our advice where we reasonably consider that moving them could cause damage.

Loss or damage arising from disconnection, reconnection, dismantling, or reassembly of appliances or furniture unless these services are expressly included and carried out by us.

Loss or damage to goods left in wardrobes, drawers, or appliances, unless we have agreed to move them in that condition.

Loss of data or information stored on electronic devices.

13. Waste, Disposal, and Environmental Regulations

Belgravia Movers complies with applicable UK waste and environmental regulations. We are not a general waste collection service, and we will not remove household refuse, construction debris, hazardous waste, or any items that would require a specific waste carriers licence, unless this has been agreed in advance and is permitted by law.

If disposal or recycling services are agreed, the Customer confirms that they have the right to authorise disposal of the goods. Once removed for disposal, goods cannot be recovered.

Any charges for disposal, recycling, or transfer of goods to authorised facilities will be added to the invoice. The Customer is responsible for ensuring that goods presented for disposal do not contain hazardous or prohibited materials. We reserve the right to refuse to remove any items that, in our opinion, may pose a health, safety, legal, or environmental risk.

14. Insurance

We maintain appropriate insurance cover in relation to our business operations. Details of the relevant cover and any applicable limits are available on request.

The Customer is encouraged to arrange their own insurance for high-value or particularly fragile items, or where the standard limits of our liability may not provide sufficient cover.

15. Complaints and Claims

If you have a complaint or wish to make a claim for loss or damage, you must notify us in writing as soon as reasonably practicable and within the time limits set out in our documentation.

We will investigate the circumstances and may request supporting evidence, including photographs, receipts, or independent reports. You must give us a reasonable opportunity to inspect any alleged damage.

We aim to resolve complaints promptly and fairly. If a settlement is offered and accepted, this will be in full and final settlement of the claim.

16. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, acts of terrorism, civil unrest, strikes, or disruption to utilities and transport networks.

17. Termination

We may terminate the Contract or suspend services with immediate effect by giving notice to the Customer if the Customer commits a serious breach of these Terms and Conditions, fails to make payment when due, provides false or misleading information, or behaves in an abusive or threatening manner towards our staff.

On termination, the Customer remains liable for all charges incurred up to the date of termination and any reasonable costs arising from the termination.

18. Data Protection and Privacy

We collect and process personal data for the purposes of providing and administering our services, including handling bookings, invoicing, and communication with customers. We will handle personal data in accordance with applicable data protection laws in the United Kingdom.

We will not sell your personal data to third parties. We may share data with insurers, legal advisers, or regulatory bodies where necessary to provide our services or comply with legal obligations.

19. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Belgravia Movers.

21. Entire Agreement and Changes to Terms

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between Belgravia Movers and the Customer in relation to the services. They supersede any prior discussions, correspondence, or understandings.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. Continued use of our services after changes have been published will be deemed acceptance of the updated Terms and Conditions.